[wp-trac] [WordPress Trac] #39647: Make media upload "HTTP error." more user-helpful
WordPress Trac
noreply at wordpress.org
Fri Jan 20 06:59:01 UTC 2017
#39647: Make media upload "HTTP error." more user-helpful
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Reporter: mikeschroder | Owner:
Type: defect (bug) | Status: new
Priority: normal | Milestone: Awaiting Review
Component: Media | Version: 3.4
Severity: normal | Keywords:
Focuses: ui, administration |
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Since the introduction of the Media Gallery in WordPress 3.4, the error
messages when users attempt to upload media have been reduced to a detail-
less “HTTP error.”, without any suggestion as to how users can move
forward, and limited information for users to be able to contact their
hosts to get help.
This is user hostile, and not in line with many of the assertions in
[https://wordpress.org/about/philosophy/ WordPress Philosophy].
There’s no doubt that error messages must exist, but they should be
useful, providing next steps for users.
A few possible parts/steps of this:
- Retry
- Auto Retry
- Better error messages where possible (Timeout, Out of Memory, in user
terms)
- Expand for Exact Details to give to host (or WP_DEBUG enables this?)
- Troubleshooting Steps, or link to troubleshooting steps
This should be possible to accomplish in stages, which will likely each
need their own tickets.
One of the first steps for "Retry" is to make image upload/thumbnail
creation able to be resumed, rather than only adding the meta after all
sizes are created.
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Ticket URL: <https://core.trac.wordpress.org/ticket/39647>
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