[wp-trac] [WordPress Trac] #40432: Customizer: Should we stop contextually hiding features?

[WordPress Trac]

#40432: Customizer: Should we stop contextually hiding features?
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 Reporter:  melchoyce    |       Owner:
     Type:  enhancement  |      Status:  new
 Priority:  normal       |   Milestone:  Awaiting Review
Component:  Customize    |     Version:
 Severity:  normal       |  Resolution:
 Keywords:               |     Focuses:
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Comment (by karmatosed):

 I have seen time and time again in usability tests showing something that
 is hidden cause issues for a user. We have to be so careful to look beyond
 our headspace with this. Sure we know its hidden, that the widget area is
 behind that slide out section, yet most users do not. This doesn't help
 them, it makes them feel stupid - lets not do that. I have heard so many
 times in usability tests a user apologise when its not their fault they
 don't get the 'WP way' - the frustratingly awkward bad experience WP way.

 As far as the solution, my concern with graphically disabling is we then
 have to do so that users get what that really means. We can maybe test
 this. I do however think just stopping doing this is a good step one.

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Ticket URL: <https://core.trac.wordpress.org/ticket/40432#comment:14>
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