[wp-trac] [WordPress Trac] #36865: Woo Commerce plugin issue - Cart does not empty

WordPress Trac noreply at wordpress.org
Tue May 17 13:20:06 UTC 2016


#36865: Woo Commerce plugin issue - Cart does not empty
--------------------------+-----------------------------
 Reporter:  jbu915        |      Owner:
     Type:  defect (bug)  |     Status:  new
 Priority:  normal        |  Milestone:  Awaiting Review
Component:  Plugins       |    Version:  4.5.2
 Severity:  normal        |   Keywords:
  Focuses:                |
--------------------------+-----------------------------
 I am not a developer.  I have been chasing an answer to correct a problem
 in my website created with WP themes and plugins.  When an item is
 purchased and checkout has completed, the item remains in the customers
 cart and does not empty.  I have reached out to WooCommerce, I have
 confirmed it is not a Paypal issue, and I have no where else to look.  WP
 has been updated, as has the plugin for Woo Commerce.  I can only see one
 forum from 3 years ago that does not help.
 I have reached out to our server and the previous developer and received
 only this exchange from our server.

 I am still having as issue with items not emptying from the shopping cart
 on my website.

 I reached out to our server support team where we access Word Press and
 this is the answer they provided. Please let me know how to update this
 plugin with the correct script.

 www.austinsunderdawgs.com


 From Dotster:

 Thank your for your reply.

 I was able to duplicate the issue when I add the products to the Shopping
 cart at http://www.austinsunderdawgs.com . The issues with the plugin
 'woocommerce' that you are using for the Shopping cart in your WordPress
 website. I could see that following error log is generating for your
 account:

 20160512T205844: www.austinsunderdawgs.com/wp-admin/admin-ajax.php
 PHP Warning: array_key_exists() expects parameter 2 to be array, boolean
 given in /hermes/bosnaweb04a/b2368/dot.jbu915/public_html/wp-
 content/themes/burgertheme/theme/plugin/woocommerce/ctTermFieldsExtension.php
 on line 326

 The error log shows that scripts in the plugin 'woocommerce' files are
 causing the issue. Also, we are unable to get where exactly need to update
 the script that you had provided. I suggest you please contact the
 woocommerce plugin vendor or any web developer to resolve your website
 issue.

 If you have any further questions, please update the Support Console.

 Sincerely,

 Ajay K
 Senior Technical Specialist

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Ticket URL: <https://core.trac.wordpress.org/ticket/36865>
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