[wp-trac] [WordPress Trac] #39403: Wordpress 4.7 Breaks the Customizer with Elegant Themes Extra theme

WordPress Trac noreply at wordpress.org
Tue Dec 27 18:38:03 UTC 2016


#39403: Wordpress 4.7 Breaks the Customizer with Elegant Themes Extra theme
--------------------------+------------------------------
 Reporter:  smithy468     |       Owner:
     Type:  defect (bug)  |      Status:  new
 Priority:  normal        |   Milestone:  Awaiting Review
Component:  Customize     |     Version:  4.7
 Severity:  normal        |  Resolution:
 Keywords:                |     Focuses:
--------------------------+------------------------------

Comment (by smithy468):

 Replying to [comment:1 dingo_bastard]:
 > This sounds like a theme issue. Did you test by switching to the default
 Twenty Seventeen, and seeing if the customizer works. If not, then it's a
 theme issue.

 My support guy did tell me to switch back to my old theme, but when I did
 so it broke the site. I'm not sure what he did in the back end, but he got
 it working on the old theme first, then when I switched back to the new
 theme, it was ok. I tried to ask for specifics on what he did, but the
 only thing he said was that he upgraded to PHP 7, and downgraded the
 Wordpress version. He may have done something else though.

--
Ticket URL: <https://core.trac.wordpress.org/ticket/39403#comment:4>
WordPress Trac <https://core.trac.wordpress.org/>
WordPress publishing platform


More information about the wp-trac mailing list