[wp-trac] [WordPress Trac] #36010: New password reset styling changes are confusing to casual users.

WordPress Trac noreply at wordpress.org
Wed Aug 17 13:43:07 UTC 2016


#36010: New password reset styling changes are confusing to casual users.
-----------------------------------------+------------------------------
 Reporter:  dcavins                      |       Owner:
     Type:  enhancement                  |      Status:  new
 Priority:  normal                       |   Milestone:  Awaiting Review
Component:  Login and Registration       |     Version:  4.4.2
 Severity:  normal                       |  Resolution:
 Keywords:  has-screenshots ux-feedback  |     Focuses:  ui
-----------------------------------------+------------------------------

Comment (by markcbain):

 Hi there

 We're testing a site with users, and the registration flow is causing a
 great deal of confusion.

 * it's not clear that the pre-filled password needs to be accepted (or
 changed to something else). Users seem to think that it's already their
 new password. They don't know that they need to click anything.
 * the wording of the label on the button compounds this: when registering
 for the first time, they  are not resetting anything, so it seems
 irrelevant to them.

 This is actually more confusing than when someone is resetting, due to the
 label. Maybe a new ticket is required?

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Ticket URL: <https://core.trac.wordpress.org/ticket/36010#comment:10>
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