[wp-trac] [WordPress Trac] #32826: "Custom Link" text in languages other than English

[WordPress Trac]

#32826: "Custom Link" text in languages other than English
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 Reporter:  afercia       |       Owner:
     Type:  defect (bug)  |      Status:  new
 Priority:  normal        |   Milestone:  4.3
Component:  Customize     |     Version:  trunk
 Severity:  normal        |  Resolution:
 Keywords:  needs-patch   |     Focuses:  ui
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Comment (by designsimply):

 Here are some clips where testers were asked to add a link to Twitter to a
 menu: [https://cloudup.com/cggC_WCnyAh 5m39s]
 ^(Note: there are clearly visible bugs in the first few clips which have
 been fixed now, some of these tests are from very early feature
 development)^

 In the first test, the links section was above the search section and the
 tester overlooked it completely for a while and it really frustrated them.
 The links section was moved below the search box as a result.

 At 1:51, the tester looks directly at the links section and decides it's
 not the right thing because it says "URL" inside.

 At 4:02, the tester misses "Custom Links" completely at first even though
 she was asked to "add a link to Twitter."

 At 5:17, the tester has no trouble with the "Custom Links" label.

 It's worth noting that every tester eventually completed the task of
 adding a link, even though some of them were more frustrated with the flow
 than others (particularly the first tester).

 Even from these few early tests, you can see that there is a subset of
 users who have difficultly with both the "Links" and the "Custom Links"
 label. What I took away from this is that those two particular labels are
 either equally good or equally confusing :) depending on the tester's
 basic understanding of what a link is to begin with. My opinion is that
 the label is less important than one step back where users who may not
 understand what item types are yet are asked to select an item type as the
 first step when adding a new item.

 > Before we make a change, we need to ensure that the change is actually
 an improvement. […] Test it and see which is better. Provide data.

 Take a look at the data in the highlight reel linked above and see what
 you think.

 Based on the space constraint for translations alone, my opinion would be
 to change from "Custom Links" to "Links." I don't feel terribly strongly
 about either label though, and I care more about the other pats of the
 flow.

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Ticket URL: <https://core.trac.wordpress.org/ticket/32826#comment:13>
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