[wp-trac] [WordPress Trac] #32710: Customizer Menus: improve the "no results found" message

[WordPress Trac]

#32710: Customizer Menus: improve the "no results found" message
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 Reporter:  designsimply  |       Owner:
     Type:  defect (bug)  |      Status:  new
 Priority:  normal        |   Milestone:  4.3
Component:  Customize     |     Version:  trunk
 Severity:  normal        |  Resolution:
 Keywords:                |     Focuses:  ui
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Changes (by helen):

 * keywords:  has-patch commit =>
 * type:  enhancement => defect (bug)


Comment:

 Marking as bug, because it is. We definitely need a better message here -
 incidentally, I find that this illustrates why "custom link" is better
 language. "External site" is not necessarily accurate - for instance, if
 you're linking to content on another site on the same network, it may
 conceptually be the same site to you, not "external". As far as the
 proposed string goes, we should not use the word "must" when it comes to
 an optional action (publishing content is not truly required) and the user
 hasn't tried any editing actions, only search. Perhaps "You don’t have any
 content to add to menus yet. You can add custom links using the custom
 link section below." Truly empty installs are also relatively rare - there
 is typically one post, one page, and one category in a new install.

 However, I think we can and should go farther than the messaging. A lot of
 these interactions are a waste of the user's time - expanding boxes only
 to find them empty, running a search against nothing. There are a couple
 things we could do, which should be user tested - one would be to not
 display boxes that are empty, and the other would be to show them but
 disable the toggle and show some kind of message in that space (yes, I
 know it means variable length strings in a limited space). The latter may
 actually be the better route so that users can see what will become
 available to them once they add content. We should also disable the search
 box when there's nothing to search (except the Uncategorized category?),
 but not remove it. Also expand the custom link box when nothing else is
 available. Again, truly content-less installs are uncommon, but we can at
 least remove interactions that are a waste of time.

 The above likely applies to the admin screen as well, but let's get this
 right in the customizer first, since it has the search message.

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Ticket URL: <https://core.trac.wordpress.org/ticket/32710#comment:8>
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