[wp-trac] [WordPress Trac] #31336: Customizer: separate navigation from options UI for better UX by removing accordion behavior

WordPress Trac noreply at wordpress.org
Wed Feb 25 11:50:50 UTC 2015

#31336: Customizer: separate navigation from options UI for better UX by removing
accordion behavior
 Reporter:  celloexpressions         |       Owner:
     Type:  enhancement              |      Status:  new
 Priority:  normal                   |   Milestone:  Future Release
Component:  Customize                |     Version:  4.0
 Severity:  normal                   |  Resolution:
 Keywords:  has-patch needs-refresh  |     Focuses:  ui, administration

Comment (by lessbloat):

 Overall I like it. A few initial thoughts:

 1) Looks like customize.php needs a refresh. Tried to apply the patch to
 test it and got:

 > Hunk #1 FAILED at 143.
 > 1 out of 1 hunk FAILED -- saving rejects to file src/wp-

 I'd love to take it for a spin once this is resolved.

 2) Usability testing

 > This type of a UX change can't really be tested for usability.

 I'd have to disagree with this statement. @folletto has access to a
 usertesting.com account with credits. I'd encourage you guys to do the

 1) Come up with a short list of scenarios that you believe this new
 functionality will improve.
 2) Use a test server to create a basic core install of WP.
 3) Test your list of scenarios on the existing customizer (with 3-5
 people) as a baseline. Doing this should highlight the most common pain
 points with the existing customizer implementation.
 4) The test this new implementation with 3-5 people. This should highlight
 a number of things that you may want to tweak with the new proposed
 implementation before shipping it.
 5) Fix the common friction points, and retest until at least 2 people make
 it through your scenarios without any friction.

 It's admittedly a fair amount of work, but I'd highly encourage going the
 extra mile with a change of this size. You're design will be that much
 more polished as a result.

 3) Context

 > Context lost?

 This is my other major concern. Especially as you get a couple of levels
 deep into the customizer (like with widgets). RE: customizer-
 slidein-i1.png - Have you guys considered having some sort of one click
 "menu" link to take you back to the main menu (first screen) without
 having to click back 5 times?

Ticket URL: <https://core.trac.wordpress.org/ticket/31336#comment:15>
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