[wp-trac] [WordPress Trac] #27196: More informative message when plugin installs fail (patch attached)

WordPress Trac noreply at wordpress.org
Tue Apr 15 15:05:48 UTC 2014


#27196: More informative message when plugin installs fail (patch attached)
------------------------------------------------+--------------------------
 Reporter:  DavidAnderson                       |       Owner:
     Type:  enhancement                         |      Status:  new
 Priority:  normal                              |   Milestone:  Future
Component:  Upgrade/Install                     |  Release
 Severity:  normal                              |     Version:  3.8
 Keywords:  has-patch dev-feedback ux-feedback  |  Resolution:
                                                |     Focuses:
                                                |  administration
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Comment (by mindctrl):

 Replying to [comment:14 DavidAnderson]:
 > Users don't understand this message. They then file support requests
 with the plugin author. (Which is what motivated me to get it fixed -
 responding to the same request over and over gets dull quickly!).
 >
 > Usually the user is attempting to update the plugin. The plugin *might*
 have an automatic update available, or might not (some 3rd party plugins
 don't have automatic updaters; or, the user might have been sent, or
 obtained themselves, a development version to try out, to fix a bug).

 I think in every case you mentioned here, the onus is on you to supply the
 customer with accurate instructions applicable to the situation. There are
 several well-tested solutions for automatic upgrade integration in plugins
 not hosted in the .org repo, and people installing development versions
 very well could have to follow special instructions from the developer. A
 generic message telling people to simply uninstall their plugin when there
 are unknown factors just doesn't feel right.

 But, I do think the text could be improved. I wonder if it makes sense to
 allow developers to filter that text to provide instructions for their
 context?

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Ticket URL: <https://core.trac.wordpress.org/ticket/27196#comment:18>
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