[wp-meta] [Making WordPress.org] #8153: Cannot download updates at https://downloads.wordpress.org

[Making WordPress.org]

#8153: Cannot download updates at https://downloads.wordpress.org
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 Reporter:  halverdatacenter   |       Owner:  (none)
     Type:  defect (bug)       |      Status:  new
 Priority:  normal             |   Milestone:
Component:  General            |  Resolution:
 Keywords:  reporter-feedback  |
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Changes (by dd32):

 * keywords:  Needs tests => reporter-feedback
 * priority:  high => normal


Comment:

 Hello @halverdatacenter,

 You've only mentioned IPv4 addresses, but note that you're having issues
 with IPv6 connectivity.

 If `wget` succeeds, but `curl` does not, this suggests that it's not an IP
 block, and either rate limiting or connectivity issues. For example,
 `curl` might not be falling back to IPv4 correctly in your environment, as
 even though IPv6 is disabled on the network, the server may still believe
 it has a valid connection.

 When WordPress.org itself rate limits, it almost always returns a `429`
 status code. Datacenter and IP Transit providers may drop connections
 though if it trips their malicious/DDOS filters.

 Things that might be able to help yours, and our systems team inspect the
 issue:
  - Whether WordPress itself is having connectivity issues, or if it's
 limited to curl/wget
  - The source IP addresses for both IPv4 and IPv6
  - A traceroute showing the path to WordPress.org (`sudo mtr -4 -TP 443
 downloads.wordpress.org` & `sudo mtr -6 -TP 443 downloads.wordpress.org`)
  - The output from `curl -v
 https://downloads.wordpress.org/release/wordpress-6.9.zip -o/dev/null` and
 `wget -d https://downloads.wordpress.org/release/wordpress-6.9.zip`

 Once those are provided I can escalate this to our systems/netops team.
 Please note that Automattic (AS2635) donates their time towards
 maintaining WordPress.org systems so I'll be handing it off to them. If
 you wish to reach out directly to them, the AS number should send you down
 that path.

-- 
Ticket URL: <https://meta.trac.wordpress.org/ticket/8153#comment:1>
Making WordPress.org <https://meta.trac.wordpress.org/>
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