[wp-meta] [Making WordPress.org] #7925: Improve Clarity of Forum Spectator Notice for Company Accounts

[Making WordPress.org]

#7925: Improve Clarity of Forum Spectator Notice for Company Accounts
-----------------------------+--------------------
 Reporter:  alimuzzamanalim  |      Owner:  (none)
     Type:  enhancement      |     Status:  new
 Priority:  normal           |  Milestone:
Component:  Support Forums   |   Keywords:
-----------------------------+--------------------
 Currently, company accounts that have been converted to the "forum
 spectator" role receive a simple "You cannot reply to this topic" message
 when attempting to post in the forums. This message does not adequately
 explain why the account is restricted or provide clear instructions on how
 to regain forum participation privileges.

 This Trac ticket proposes to:

  * Replace the generic "You cannot reply to this topic" message with a
 more informative notice.
  * The new notice should clearly state that the account has been converted
 to a "forum spectator" role.
  * It should explain the reason for this restriction (to maintain the
 forums as a community for individual support).
  * It should provide clear, step-by-step instructions on how to create a
 new individual account and assign it the appropriate support role.
  * Provide a direct link to the relevant developer documentation for
 further guidance: [https://developer.wordpress.org/plugins/wordpress-org
 /using-the-forums/] and [https://developer.wordpress.org/plugins
 /wordpress-org/special-user-roles-capabilities/]

 This change will improve the user experience for company accounts and
 reduce confusion by providing clear and actionable information.

 **Current Issue:**

 The current message "You cannot reply to this topic" is vague and does not
 explain the reason for the restriction.

 **Proposed Solution:**

 Replace the current "You cannot reply to this topic" message with the
 following notice:

 {{{
 Your brand or company account has been made a forum spectator role.
 To participate in the forums, please create a new individual WordPress.org
 account and
 assign it the appropriate support role.

 See the documentation for details: [Link to a single, comprehensive
 documentation page]
 }}}

 This concise notice provides clear, actionable steps for affected users.

 **User Impact:**

  * Reduced confusion for company account users.
  * Clearer instructions on how to regain forum participation.
  * Improved understanding of the forum's purpose and policies.

 **Developer Impact:**

  * Relatively simple implementation.
  * Long-term benefits of improved user experience.

 **Possible additions:**

  * If possible, include a mock up of the new notice as it would appear on
 the forums.

-- 
Ticket URL: <https://meta.trac.wordpress.org/ticket/7925>
Making WordPress.org <https://meta.trac.wordpress.org/>
Making WordPress.org