[wp-meta] [Making WordPress.org] #7659: Add Blue Checkmark | Plugin Support Topics

[Making WordPress.org]

#7659: Add Blue Checkmark | Plugin Support Topics
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 Reporter:  generosus       |      Owner:  (none)
     Type:  enhancement     |     Status:  new
 Priority:  normal          |  Milestone:
Component:  Support Forums  |   Keywords:  2nd-opinion dev-feedback
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 **Issue:**

 Currently, plugin support topics are labeled as "Resolved" with a Green
 checkmark.

 Unfortunately, plugin developers are also using (and abusing) the Green
 checkmark as an indicator that they viewed and answered the topic, but did
 not necessarily "Resolved" it.

 Here's one good example: https://prnt.sc/jvlYgHxPuhQS

 This is causing confusion and frustration amongst plugin users who are
 searching for a real fix or solution to their issue(s).

 **Solution:**

 Based on the above, I would like to recommend the creation and placement
 of a Blue checkmark next to the support topic to indicate it has been
 viewed and answered by the plugin developer. If and when the topic is
 truly resolved, the topic owner or the developer can then change the topic
 to "Resolved" (Green checkmark).

 **Implementation (Summary):**

 Add "answered" to the topic Status dropdown box. Details:
 https://prnt.sc/Zqc0ir35Wr5L

 When "answered" is selected, a Blue checkbox is placed next to the support
 topic.

 **Benefits:
 **
 Eliminate "tug of wars" between the topic owner and plugin developer
 concerning the final resolution to a plugin issue.
 Plugin users can identify and view "real" plugin solutions a lot faster.

 Cheers!

 [**Note:** Posting this topic in this forum based on the advice
 [https://core.trac.wordpress.org/ticket/59676 given here] by
 [https://profiles.wordpress.org/ @nekojonez]]

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Ticket URL: <https://meta.trac.wordpress.org/ticket/7659>
Making WordPress.org <https://meta.trac.wordpress.org/>
Making WordPress.org