[wp-meta] [Making WordPress.org] #2214: Forums: Automate Support badges

[Making WordPress.org]

#2214: Forums: Automate Support badges
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 Reporter:  SergeyBiryukov  |       Owner:  (none)
     Type:  enhancement     |      Status:  new
 Priority:  normal          |   Milestone:  Q1
Component:  Support Forums  |  Resolution:
 Keywords:                  |
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Comment (by dd32):

 Replying to [comment:57 jordesign]:
 > In the most recent Support Team
 meeting(https://make.wordpress.org/support/2024/05/16th-may-support-team-
 meeting/) we discussed this and resolved the following guidelines for
 those that should be automatically awarded a Support Contributor badge

 Thanks!

 > * At least 50 of those to have been in the public, general forums

 To clarify, does this mean not-plugin/theme/reviews?  OR does this mean
 must be in wordpress.org/support vs localised forums?

 > * To include replies across main, general forums, and Rosetta Forums

 This isn't super straight forward for the forums, but can be done.

 Ultimately this means that we're going to have to create our own counters
 of replies for the purposes of this, rather than re-using the existing
 bbPress counters. Slightly complicating it, but not out of the question.


 > Ability for Mods/Keymasters to exclude certain forums from being
 included in calculations.

 If plugins/themes/reviews are to be excluded, then just adding a checkbox
 for `not included in badge count process` makes this easy enough; with the
 caveat that it would only affect future replies once the feature is added.

 > Congratulation email and Slack message when badge is awarded.

 Do you have some suggested text for this? We don't currently have any
 automated messages for badges. Perhaps we should consider adding that,
 rather than a support-specific one.

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Ticket URL: <https://meta.trac.wordpress.org/ticket/2214#comment:60>
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