[wp-meta] [Making WordPress.org] #7505: Make it easier to unsubscribe from trac email notifications about plugins

[Making WordPress.org]

#7505: Make it easier to unsubscribe from trac email notifications about plugins
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 Reporter:  tobifjellner      |       Owner:  (none)
     Type:  defect (bug)      |      Status:  new
 Priority:  normal            |   Milestone:
Component:  Plugin Directory  |  Resolution:
 Keywords:                    |
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Comment (by dd32):

 > There should be a clearer indication of the current subscription status
 in the development page.

 Agreed, it should be made clear that the user is subscribed and the action
 is now to unsubscribe.

 I feel like users would click this link to find out ''how to'' subscribe
 by email potentially.

 >> The emails from Trac should include information about where to
 unsubscribe.
 > It is entirely custom code for wordpress.org. Changing the wording or
 display of that is relatively easy.

 Unfortunately these are emailed by SVN via `svnnotify` so we have limited
 ability to customize the emails. It's not custom WordPress.org code at
 all.

 However, [https://metacpan.org/dist/SVN-Notify/view/bin/svnnotify it has a
 --footer] parameter which we could set to something like `To unsubscribe,
 please visit https://wordpress.org/plugins/$SLUG/#developers`. It wouldn't
 fix all cases, as it wouldn't be per-user specific, and they'd need to
 login as the appropriate user.

 > There should be some place where a user could see all their current Trac
 subscriptions of this type, and perhaps one button to unsubscribe from
 them all.

 Agreed, this is a problem we have on most of our bulk emails,
 [https://wordpress.org/support/users/profile/subscriptions/ the support
 subscriptions] is the closest thing we have to this, but it obviously
 doesn't cover plugins.

 > but it really isn't a major problem for us.

 This isn't quite true; while we might get very few reports about it, it
 probably only increases the number of emails we send that the receiver
 feels is spam, which causes email deliverability problems for others.
 Recently I noticed the number of users subscribed to some plugins was far
 higher than I'd have expected users to actually want.

-- 
Ticket URL: <https://meta.trac.wordpress.org/ticket/7505#comment:3>
Making WordPress.org <https://meta.trac.wordpress.org/>
Making WordPress.org