[wp-meta] [Making WordPress.org] #7607: Editor is rendered twice when replying a support topic

Making WordPress.org noreply at wordpress.org
Wed Apr 24 04:19:48 UTC 2024


#7607: Editor is rendered twice when replying a support topic
----------------------------+---------------------
 Reporter:  rilwis          |       Owner:  (none)
     Type:  defect (bug)    |      Status:  new
 Priority:  normal          |   Milestone:
Component:  Support Forums  |  Resolution:
 Keywords:                  |
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Comment (by qaisarpro):

 Based on the Slack message and screenshot you shared, it seems like you
 are experiencing an issue where the editor is rendering twice when
 replying to a support topic on an iPhone 12. Here are a few suggestions to
 troubleshoot this:
 Try force quitting the app and relaunching it. On an iPhone 12, swipe up
 from the bottom to the middle of the screen and pause to open the App
 Switcher. Swipe left or right to find the app. Swipe up on the app's
 preview to close it.

 1. Make sure your iPhone is running the latest version of iOS. Go to
 **Settings > General > Software Update** to check for any available
 updates.

 2. If the issue persists, try uninstalling and reinstalling the app. Press
 and hold the app icon on the Home Screen, tap Remove App, then tap Delete
 App. Then reinstall it from the App Store.

 3. As a workaround, you could try composing your reply in the Notes app,
 then copying and pasting it into the support topic reply field. This would
 avoid the editor rendering issue.

 4. If none of the above steps resolve the problem, I recommend reporting
 this as a bug to the app developer. Include the device model, iOS version,
 app version and steps to reproduce the issue in your report.

 5. Rendering issues like this are often caused by software bugs that need
 to be addressed by the app developer. Hopefully one of the troubleshooting
 steps helps as a temporary solution. Let me know if you have any other
 questions!

-- 
Ticket URL: <https://meta.trac.wordpress.org/ticket/7607#comment:8>
Making WordPress.org <https://meta.trac.wordpress.org/>
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