[wp-meta] [Making WordPress.org] #7249: Support Forum: Show potentially relevant topics to user before they submit a new one.

[Making WordPress.org]

#7249: Support Forum: Show potentially relevant topics to user before they submit
a new one.
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 Reporter:  dufresnesteven  |       Owner:  (none)
     Type:  enhancement     |      Status:  new
 Priority:  normal          |   Milestone:
Component:  Support Forums  |  Resolution:
 Keywords:                  |
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Comment (by dufresnesteven):

 @Otto42 All great points. Very much appreciate the follow up.

 @renyot Fair. I think what I'm ultimately trying to improve is open ticket
 times (for the users sake) and duplicate forum moderator responses, but I
 wouldn't want to do so by adding any barriers. Nothing frustrates me more
 than the "modern" customer service labyrinth. So anything that would
 interrupt the user in that journey would be a big negative. Maybe the
 touch point is earlier, making topics more visible, more relevant or
 easier to find.

 I think I've heard enough legitimate reasons to not go ahead with this.
 Thanks for the input everyone!

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Ticket URL: <https://meta.trac.wordpress.org/ticket/7249#comment:8>
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