[wp-meta] [Making WordPress.org] #7249: Support Forum: Show potentially relevant topics to user before they submit a new one.

[Making WordPress.org]

#7249: Support Forum: Show potentially relevant topics to user before they submit
a new one.
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 Reporter:  dufresnesteven  |       Owner:  (none)
     Type:  enhancement     |      Status:  new
 Priority:  normal          |   Milestone:
Component:  Support Forums  |  Resolution:
 Keywords:                  |
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Comment (by Otto42):

 Replying to [comment:2 dufresnesteven]:
 > Sure, you pulled out one mistaken reference of tickets and built an
 argument around it. You are correct, they are topics, not tickets.
 Knowledgebases are a collection of topics. Reducing the need for users to
 open support ''forums'' is in the best interest of users. I'm not quite
 certain what improvement you are representing in your response.

 Frequently, when I see people referring to threads as tickets, I see them
 forgetting the fact that it's a forum.

 I mean, yes, it's nice to be able to search for and find solutions,
 however, that frequently is not the case in the forum, because people will
 simply not use it as a search. Trying to force that paradigm of search
 first and ask questions later, isn't going to work for the forum, as a
 whole. For all the reasons stated above, of course, but mostly because
 that's simply not the way people think.

 If we want to start an actual knowledge base or a ticket based system,
 then we should start that instead of trying to mold the forum into
 something it is not.

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Ticket URL: <https://meta.trac.wordpress.org/ticket/7249#comment:6>
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