[wp-meta] [Making WordPress.org] #7249: Support Forum: Show potentially relevant topics to user before they submit a new one.

[Making WordPress.org]

#7249: Support Forum: Show potentially relevant topics to user before they submit
a new one.
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 Reporter:  dufresnesteven  |       Owner:  (none)
     Type:  enhancement     |      Status:  new
 Priority:  normal          |   Milestone:
Component:  Support Forums  |  Resolution:
 Keywords:                  |
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Comment (by tobifjellner):

 On the one hand, I agree that sometimes the answer you're looking for may
 already exist somewhere in our forums.
 But on the other hand, implementing this suggestion would lead to several
 drawbacks:
 - The content in the forums is not quality checked. It's just a forum.
 - The moderators every day archive quite a few comments where users try to
 ask their own question in someone else's thread. "I've got the same
 problem - please help me". Whenever possible, we ask them to start their
 own topic, since "interleaved troubleshooting sessions" quickly gets
 really messy. (Especially since paginated links to conversations with more
 than 15 comments sometimes don't work well.)
 - We'll see a lot more of users trying desperately to get in touch with
 someone who had a similar problem 3 years ago...
 - Also: WordPress and the surrounding ecosystem develops quickly. A
 solution to a temporary problem from a couple of years ago may simply not
 be relevant for a similar temporary problem today.

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Ticket URL: <https://meta.trac.wordpress.org/ticket/7249#comment:3>
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