[wp-meta] [Making WordPress.org] #7249: Support Forum: Show potentially relevant topics to user before they submit a new one.

[Making WordPress.org]

#7249: Support Forum: Show potentially relevant topics to user before they submit
a new one.
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 Reporter:  dufresnesteven  |      Owner:  (none)
     Type:  enhancement     |     Status:  new
 Priority:  normal          |  Milestone:
Component:  Support Forums  |   Keywords:
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 Although the support forums should undergo a significant rethink, in the
 meantime, we should consider adding potentially relevant topics to the
 topic submission form to make it easier for users to find relevant
 information and reduce the number of duplicate topics. This of course is
 not a groundbreaking feature and comes standard with modern
 knowledgebases.

 Here is an example of duplicate tickets:
 - https://wordpress.org/support/topic/hard-breaks-in-excerpts/
 - https://wordpress.org/support/topic/html-is-stripped-from-the-excerpt-
 block-since-wordpress-6-3/

 Maybe not duplicate but relevant:
 - https://wordpress.org/support/topic/homepage-not-fully-loading-and-drop-
 down-menu-not-working-on-smartphones/
 - https://wordpress.org/support/topic/astra-4-1-4-toggle-button-burger-
 menu-not-working/

 **Implementation**
 We should probably do as little as possible seeing that a bigger rethink
 is necessary but maybe something like this makes sense:

 When a users enters the title of the topic, search for:
 - Relevant tickets with the last `{time period}` in the current forum
   - For most forums, going back too long will likely provide useless
 results
   - Searching across forums could be problematic as well
 - Display the results before the user clicks the submit button (ideally
 before they invest time in their description).
   - We could also use the description to search

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Ticket URL: <https://meta.trac.wordpress.org/ticket/7249>
Making WordPress.org <https://meta.trac.wordpress.org/>
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