[wp-meta] [Making WordPress.org] #2214: Forums: Automate Support badges

[Making WordPress.org]

#2214: Forums: Automate Support badges
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 Reporter:  SergeyBiryukov  |       Owner:  (none)
     Type:  enhancement     |      Status:  new
 Priority:  normal          |   Milestone:  Q1
Component:  Support Forums  |  Resolution:
 Keywords:                  |
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Comment (by mrfoxtalbot):

 This ticket can up during [https://make.wordpress.org/support/2023/03
 /support-ticket-triage-session-march-8th-2023-at-1600-utc/ |this week's
 Support ticket triage session].

 There seems to be quite a lot of interest (17 stars) and alignment about
 this proposal and it would be consistent with the way other team grant
 badges. For instance, it only takes to translate a single string to get
 the "Translation Contributor " badge.

 In that sense, setting a threshold of 400 feels like a very high number. I
 would suggest lowering to 100 or even fewer replies.

 The idea below will likely merit a different ticket but I concur with
 @sterndata that it would be great to send users emails to acknowledge
 their work and to share information with them.

 - First Reply Email users  to thank them and share a link to
 https://wordpress.org/support/forum-user-guide/
 - 10th reply: New thank you email and more info about
 https://make.wordpress.org/support/ & https://make.wordpress.org/chat/
 - 100th reply: Let them know they have a badge and thank them again. Ask
 them if they want to become moderators.

 Additionally, if technically viable, it would be nice to have an automated
 message displayed in the #forums channel when a users is granted the
 badge.

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Ticket URL: <https://meta.trac.wordpress.org/ticket/2214#comment:49>
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