[wp-meta] [Making WordPress.org] #7033: Trigger a notification when a thread is moved into a theme or plugin forum
Making WordPress.org
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Mon Jun 5 18:04:00 UTC 2023
#7033: Trigger a notification when a thread is moved into a theme or plugin forum
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Reporter: zoonini | Owner: (none)
Type: enhancement | Status: new
Priority: normal | Milestone:
Component: Support Forums | Keywords:
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If a moderator **moves a thread** from a general forum like Fixing
WordPress into a plugin or theme forum, no new-thread notification email
is sent.
As it was explained to me, this is the expected behaviour for content
that's already been published in the forum.
However, as theme developer @ilovewpcom pointed out in ticket #5535, this
can pose a big problem for folks who monitor theme and plugin forums by
email, as we may never know that a user's question has been posted in the
forum.
This also affects the systems that some theme and plugin support
folks/devs have set up, where the same email notifications mentioned here
automatically create cards for each thread in Trello or another project-
management tool. When there's no email, the card is never created, and the
user's question may go unanswered.
Spot-checking the theme and plugin forums one covers manually is certainly
a possibility, but it does pose a challenge when one monitors multiple
themes and/or plugins, where manual checking can become quite cumbersome
and time-consuming. It would certainly be more ideal if the notification
system could be tweaked instead.
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Ticket URL: <https://meta.trac.wordpress.org/ticket/7033>
Making WordPress.org <https://meta.trac.wordpress.org/>
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