[wp-meta] [Making WordPress.org] #6686: Create new forum for the WordPress mobile app

[Making WordPress.org]

#6686: Create new forum for the WordPress mobile app
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 Reporter:  pschrottky      |      Owner:  (none)
     Type:  enhancement     |     Status:  new
 Priority:  normal          |  Milestone:  Q1
Component:  Support Forums  |   Keywords:
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 After community discussions on the
 [https://make.wordpress.org/mobile/2022/07/27/refocusing-the-wordpress-
 app-on-core-features/ Mobile Make p2] and in
 [https://wordpress.slack.com/archives/C02RQC6RW/p1669915818099289 Slack
 discussion] with the Support team in #forums, we would like to move ahead
 with creating a new forum to provide support for users of the new
 WordPress app.


 == Why
 Currently, sending a message via the “Help” section in the WordPress app
 creates a ticket that’s sent to the WordPress.com support team. Moving
 support to a forum instead will keep answers public, which will in turn
 help more people find solutions more quickly in the future. This will
 benefit the entire .org community. Meanwhile, WordPress.com users are
 being encouraged to switch to the new Jetpack app, which includes features
 outside of WordPress core, and will be supported elsewhere.


 === When
 Ideally, we would like the new support forum to be live by Thursday,
 February 2, 2023. By this date, WordPress mobile app users would start to
 be directed there.


 === Where
 We noticed that this forum placeholder still exists from the previous
 incarnation of the mobile forum:

 https://wordpress.org/support/forum/mobile/


 We would ideally like to use the same URL for the new forum.


 A link to the new forum should also be added from the Forums landing page
 here:


 https://wordpress.org/support/forums/

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Ticket URL: <https://meta.trac.wordpress.org/ticket/6686>
Making WordPress.org <https://meta.trac.wordpress.org/>
Making WordPress.org