[wp-meta] [Making WordPress.org] #7384: Allow replacement ZIP upload for new submissions

[Making WordPress.org]

#7384: Allow replacement ZIP upload for new submissions
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 Reporter:  dd32              |       Owner:  (none)
     Type:  defect (bug)      |      Status:  new
 Priority:  normal            |   Milestone:
Component:  Plugin Directory  |  Resolution:
 Keywords:                    |
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Comment (by dd32):

 Pending plugins:

 When a plugin is in the pending state, the plugin reviewers still need to
 be notified somehow about the fact a new fixed ZIP has been provided.

 There's two real options here:
  1. Rely upon the plugin author to respond to the review email letting us
 know they've uploaded the new version
  2. Attempt to automate it, re-open the helpscout ticket with a note
 stating that a new ZIP has been uploaded.

 I'm thinking that we really need to do both; the reason is several fold:
  - We're humans, and it's a manual review process, we don't want someone
 feeling like it's 100% automated and that they can fix an issue, submit a
 new version, get told they still haven't fixed everything, goto:start.
  - Our WordPress <=> HelpScout integration isn't perfect, it's not always
 immediately apparent which email is the review email for a given plugin
 (Due to several factors, both technical and human).  If we automate this
 and we re-open/add-a-note to the wrong email there's a high chance that
 the reviewer may not be aware of the new ZIP
  - Sometimes authors don't actually fix all the issues highlighted in
 reviews, intentionally, as they may feel that something raised isn't
 actually something they need to fix - Sometimes it's not, and they simply
 need to ''tell us'' why it's not relevant to the plugin.. if we automate
 it, and the author doesn't let us know that they intentionally didn't fix
 item 3, the review enters yet another review stage.

 So.. I think it needs to be both: Attempt to re-open/note the ticket, but
 also ask the author to respond '''to the review email''' noting which
 issues they've fixed and if they have any questions/concerns raised by the
 team.

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Ticket URL: <https://meta.trac.wordpress.org/ticket/7384#comment:1>
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