[wp-meta] [Making WordPress.org] #6474: Core Trac: Revise "New Ticket" screen.

[Making WordPress.org]

#6474: Core Trac: Revise "New Ticket" screen.
-------------------------+-------------------------
 Reporter:  costdev      |      Owner:  (none)
     Type:  enhancement  |     Status:  new
 Priority:  normal       |  Milestone:
Component:  Trac         |   Keywords:  2nd-opinion
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 Quite often, we receive support requests, or enhancements that are opened
 as bugs. This is largely due to the default settings on the form.

 To help direct reporters to the correct section and reduce the amount of
 gardening needed, I'd like to propose an alternative flow for
 [https://core.trac.wordpress.org/newticket the New Ticket screen].

 I wrote this user script a while ago and it's worked well for me in
 speeding up the process of creating new tickets.

 Changes included:
 1. The form is hidden on load.
 2. The following buttons are displayed instead:
   - Support request
     - Links to https://wordpress.org/support/forums/.
   - Security vulnerability
     - Links to https://make.wordpress.org/core/handbook/reporting-
 security-vulnerabilities/.
   - Bug
     - Displays the form with "bug (defect)" pre-selected.
   - Enhancement
     - Displays the form with "enhancement" pre-selected.
   - Feature request
     - Displays the form with "feature request" pre-selected and "Feature
 Request: " in the ticket description.
   - Task
     - Displays the form with "task (blessed)" pre-selected and "Task: " in
 the ticket description.
   - Gutenberg
     - Links to https://github.com/WordPress/gutenberg/issues/.
 - The bug report suggestions are only included when the "Bug" is selected.

 Of course, this is just what was suitable for me at the time of writing
 the script. The labels, pre-filled ticket descriptions, and order of the
 items could be changed. The main thing for me is that reporters are
 directed to the appropriate place early, and Trac tickets have the correct
 ticket type from the get-go.

 I'd love to hear what others think about this.

-- 
Ticket URL: <https://meta.trac.wordpress.org/ticket/6474>
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