[wp-meta] [Making WordPress.org] #6226: How to contact hosting companies/personal test bots

[Making WordPress.org]

#6226: How to contact hosting companies/personal test bots
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 Reporter:  JavierCasares  |      Owner:  (none)
     Type:  enhancement    |     Status:  new
 Priority:  normal         |  Milestone:
Component:  General        |   Keywords:
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 The [https://make.wordpress.org/hosting/ Make/Hosting] team has a section
 ([https://make.wordpress.org/hosting/test-results/ Host Test Results])
 that [https://github.com/wordpress/phpunit-test-reporter collects
 information from bots] that register as WordPress.org users and use
 [https://github.com/WordPress/phpunit-test-runner the tool to perform the
 tests] and send the information.

 The system has two profiles of bots. Those that are active and reporting,
 and those that are active and have not reported for more than 25
 revisions.

 **Actual situation**

 From the Hosting team, the need to have a solution, which could go through
 HelpScout, for:
 - Designate the people who will be involved in helping the
 companies/persons behind the bots and have access to the information of
 those bots/users.
 - Contact those bots that are not reporting seeing why and offer support
 and help to recover them and, if they do not continue, discuss what to do
 with those users.
 - Contact those active bots that have basic bugs, mostly because they are
 using an old version of the software, and an upgrade should be proposed to
 them.

 **People currently involved in this project**

 - [https://profiles.wordpress.org/pfefferle/ Matthias Pfefferle]: It is
 the reference contact for the software and its updates.
 - [https://profiles.wordpress.org/mikeschroder/ Mike Schroder]: So far, he
 has been responsible for approving the bots.

 **People who will also be involved in the project**

 - [https://profiles.wordpress.org/javiercasares/ Javier Casares]:
 Participate in the registration and approval of bots. Provide support to
 companies/individuals who have bots with issues.
 - [https://profiles.wordpress.org/crixu/ Lucas Radle]: Participate in the
 registration and approval of bots. Provide support to
 companies/individuals who have bots with issues.

 **Needs proposal**

 - Create a HelpScout login, possibly with the account
 hosting at wordpress.org.
 - Give access to Javier and Lucas to be able to have access to the bots
 contact.

 **Contact material preparation**

 The first steps for those bots that do not work correctly with some base
 messages have already begun to be considered, which can be found
 [https://docs.google.com/document/d/1x-
 4ZDpvFQAFLpfdm9SVJOZW2cYRoJs9e_g1BQsXghoE/ here].

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Ticket URL: <https://meta.trac.wordpress.org/ticket/6226>
Making WordPress.org <https://meta.trac.wordpress.org/>
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