[wp-meta] [Making WordPress.org] #4306: Plugin Admin: Update Plugin Stats Report to use HelpScout

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Fri Apr 1 02:40:46 UTC 2022


#4306: Plugin Admin: Update Plugin Stats Report to use HelpScout
------------------------------+-----------------------
 Reporter:  Ipstenu           |       Owner:  dd32
     Type:  defect (bug)      |      Status:  accepted
 Priority:  normal            |   Milestone:
Component:  Plugin Directory  |  Resolution:
 Keywords:                    |
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Changes (by dd32):

 * keywords:  needs-patch =>


Comment:

 Replying to [comment:11 Ipstenu]:
 > This though...
 >
 > > Replies Sent: 0

 Seems the API request timed out, There's 3 different API calls needed for
 that set of numbers (One of them only needed for replies-sent), I probably
 should've included some better error handling...

 All the API's are returning within 100ms for me, but, I also duplicated
 this, with the first load of the stats returning `0` for `replies sent` -
 so I guess that API endpoint is rather slow on HelpScouts end until their
 caching kicks in.

 I'll bump the timeout, and throw a visual warning if an API fails to
 return.

-- 
Ticket URL: <https://meta.trac.wordpress.org/ticket/4306#comment:12>
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