[wp-meta] [Making WordPress.org] #5730: Support Forums: Better UX for flagged users updating reviews

[Making WordPress.org]

#5730: Support Forums: Better UX for flagged users updating reviews
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 Reporter:  Clorith         |      Owner:  (none)
     Type:  defect          |     Status:  new
 Priority:  normal          |  Milestone:
Component:  Support Forums  |   Keywords:
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 Currently, a flagged users is presented the same UI as any regular user
 for updating a review, they go through the steps of editing the post
 content, they hit submit.... and then they receive an error that they lack
 capabilities to modify the review.

 There's two possible approaches to improving this, each with its own pros
 and cons;

 Firstly, the edit review option could be disabled, and instead the user is
 presented with a notice as to why they can not modify their review at this
 time.

 This would:
 - Mark unavailable options as actually unavailable
 - Provides the user with clear information about the "why"

 But also means:
 - More users are likely to come ask when the flag on their account will be
 removed
 - Adds a strange barrier between creating a review, and editing a review
 (flagged users may still post new reviews at this time, and that should
 not change I believe)

 --

 The second option is to allow them to edit reviews, but once a flagged
 user does this, the entire review is moved into the pending queue, like it
 would with a brand new post.

 This would:
 - Maintain the same flow for new and modified reviews
 - Not needlessly limit only parts of the review process for flagged users

 But also means:
 - We may see plugin or theme authors appearing to ask why a review was
 removed (we already see this when someone edits their review a few times
 rapidly and it gets flagged as potential spam)

 --

 It would appear there's less negative effects involved in the second
 option, and it feels like a much smoother ride for the reviewer as well at
 that point.

-- 
Ticket URL: <https://meta.trac.wordpress.org/ticket/5730>
Making WordPress.org <https://meta.trac.wordpress.org/>
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