[wp-meta] [Making WordPress.org] #5878: Improve Moderation Experience

Making WordPress.org noreply at wordpress.org
Thu Aug 26 19:37:42 UTC 2021


#5878: Improve Moderation Experience
----------------------------+--------------------
 Reporter:  Ipstenu         |      Owner:  (none)
     Type:  enhancement     |     Status:  new
 Priority:  normal          |  Milestone:
Component:  Support Forums  |   Keywords:
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 There are a number of reasons posts are moderated, from spam to abuse to
 Akismet.

 Right now the experience when you're moderated is a little lacking in
 information.

 We can improve this, though, by changing the language when a post is held
 for moderation in two areas

 1. If the post is held and the user ''does not'' have the moderation flag

 Here we tell them "Your post has been held for moderation by our automated
 spam protection systems based on the content of your post. It will be
 reviewed and released as soon as possible."

 2. If the user has the moderation flag

 And here we want to explain "Your account has been flagged for moderation.
 You should have been informed of why in a reply to a post in the forums.
 If you did not recieve that email, or you have questions, you can contact
 the forum moderation team  in the #forums channel on our Slack instance:
 https://make.wordpress.org/chat/ -- Otherwise, you can keep making posts
 as usual and they will be reviewed and released as soon as possible. The
 flag will be removed on it's own after you show, with your posts, that you
 won't make the same errors going forward."

 (Needs some work I think... But you get the idea)

-- 
Ticket URL: <https://meta.trac.wordpress.org/ticket/5878>
Making WordPress.org <https://meta.trac.wordpress.org/>
Making WordPress.org


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