[wp-meta] [Making WordPress.org] #5877: Create Review - UX improvements along the entire user journey
Making WordPress.org
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Thu Aug 26 15:40:48 UTC 2021
#5877: Create Review - UX improvements along the entire user journey
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Reporter: abitofmind | Owner: (none)
Type: enhancement | Status: new
Priority: normal | Milestone:
Component: Plugin Directory | Keywords:
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The entire user experience of creating a review has usability issues along
different touch points:
- Website
- Email notifications
- Review moderation
I) Both general usability issues, regarding navigation/orientation and
readability.
II) And also service design issues along the user journey:
- Missing option "email me a copy" during creation of the review
- Email notification you receive when your review was archived contains no
info how to followup
- how to get a backup to use as the basis for refinements
- whom/where to contact in case you oppose or in case you experience
technical issues.
See below a series of annotated screenshots/mockups which show both the
problems and the proposed solutions:
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Ticket URL: <https://meta.trac.wordpress.org/ticket/5877>
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