[wp-meta] [Making WordPress.org] #5426: Improve the plugin repository's Support tab.

Making WordPress.org noreply at wordpress.org
Sun Sep 6 10:18:11 UTC 2020

#5426: Improve the plugin repository's Support tab.
 Reporter:  carike            |      Owner:  (none)
     Type:  defect            |     Status:  new
 Priority:  normal            |  Milestone:
Component:  Plugin Directory  |   Keywords:
 **The Challenge:**

 Non-technical users who view a plugin in the WordPress.org repository may
 reasonably think that if they click on Support, they will go to the
 plugin's official support channel.
 While it may be clear to those of us who are familiar with the UI, people
 only tend to read as far as they need to to spot a potential answer -
 doing otherwise seems inefficient.

 Plugin developers are allowed to refer users to their ticketing system in
 their readme.txt, as well as by sticky in their plugin's support forum.
 Not allowing them to add the information to the place where it is the most
 relevant is not the best user experience we can offer.
 However, simply linking directly to the Support tab to an external site
 may not always be in the community's best interests, as WordPress.org can
 provide a more neutral place for website owners and authors to communicate
 - and can be accessible to others with similar issues later.

 See https://meta.trac.wordpress.org/ticket/5425

 **A Solution:**

 Turn support into a new tab (like Details or Development).

 <h2> Community Support </h2>

 WordPress.org offers a public community support forum for each plugin
 hosted here.
 Some plugin authors choose to provide volunteer support for their own

 Take me there! [link]

 <h2> Support from the Plugin Author </h2>

 This plugin's author does not answer questions in the community support
 However, they do offer help to users of this free plugin on their own

 Take me there! [link - no-index, no-follow]


Ticket URL: <https://meta.trac.wordpress.org/ticket/5426>
Making WordPress.org <https://meta.trac.wordpress.org/>
Making WordPress.org

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