[wp-meta] [Making WordPress.org] #5289: Remove Core from the channels that are auto-joined on Slack
Making WordPress.org
noreply at wordpress.org
Fri Jul 3 01:07:36 UTC 2020
#5289: Remove Core from the channels that are auto-joined on Slack
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Reporter: carike | Owner: (none)
Type: defect | Status: new
Priority: normal | Milestone:
Component: Slack & IRC | Resolution:
Keywords: |
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Comment (by webcommsat):
I would support @carike recommendation on removing the auto join to the
core channel on Slack for new joiners. It can be confusing to a new
contributor, especially ones who do not come from a technical background.
We know from the onboarding feedback gathering and preparation work on
contributing from the marketing team and from my work with Contributor
events.
I would prefer the solution proposed by @RMarks of new users receiving a
DM with a welcome message as this will be personable and friendlier, and
help those who are unfamiliar with using Slack and be a direct way of
helping them get started.
Can I suggest crafting a welcome message and perhaps an automated follow-
up a month later, using the model used by WordPress.com and others to
encourage new users and reduce drop-out/ gain conversions (in our terms to
help them to successfully get started on their journey). The message could
perhaps:
- signpost new potential contributors (as joining is only part of the way
to actual contributing and finding a home in a team) to the teams without
scaring them with too much detail
- link to the Contributor Orientation Tool (which we need to put a new top
on post WCEU so it can be used by others)
- link to the Contributor events handbook we are building on GitHub
- link to video introductions from the teams (we are looking at how the
existing ones created for WCEU can be used wider and incorporated into the
Contributor events handbook on GitHub
- link to a list of Contributor Stories we are pulling together
- link to some reading on collaborating and open source
I have seen the need for these things in Slack, face to face contact at
contributor events, and the feedback gathered last year for WCEU
contributor orientation tool and the contributor FAQs. In the marketing
team, we are continuing to try and signpost better to these frequently
asked areas. We have introduced onboarding sessions and working on video-
related material to help those new or who are struggling to get started
after a few weeks of joining. This is where a second direct message to new
contributors would be of great benefit. Thanks
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Ticket URL: <https://meta.trac.wordpress.org/ticket/5289#comment:9>
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