[wp-meta] [Making WordPress.org] #5289: Remove Core from the channels that are auto-joined on Slack

Making WordPress.org noreply at wordpress.org
Fri Jul 3 01:07:36 UTC 2020

#5289: Remove Core from the channels that are auto-joined on Slack
 Reporter:  carike       |       Owner:  (none)
     Type:  defect       |      Status:  new
 Priority:  normal       |   Milestone:
Component:  Slack & IRC  |  Resolution:
 Keywords:               |

Comment (by webcommsat):

 I would support @carike recommendation on removing the auto join to the
 core channel on Slack for new joiners. It can be confusing to a new
 contributor, especially ones who do not come from a technical background.
 We know from the onboarding feedback gathering and preparation work on
 contributing  from the marketing team and from my work with Contributor

 I would prefer the solution proposed by @RMarks of new users receiving a
 DM with a welcome message as this will be personable and friendlier, and
 help those who are unfamiliar with using Slack and be a direct way of
 helping them get started.

 Can I suggest crafting a welcome message and perhaps an automated follow-
 up a month later, using the model used by WordPress.com and others to
 encourage new users and reduce drop-out/ gain conversions (in our terms to
 help them to successfully get started on their journey). The message could
 - signpost new potential contributors (as joining is only part of the way
 to actual contributing and finding a home in a team) to the teams without
 scaring them with too much detail
 - link to the Contributor Orientation Tool (which we need to put a new top
 on post WCEU so it can be used by others)
 - link to the Contributor events handbook we are building on GitHub
 - link to video introductions from the teams (we are looking at how the
 existing ones created for WCEU can be used wider and incorporated into the
 Contributor events handbook on GitHub
 - link to a list of Contributor Stories we are pulling together
 - link to some reading on collaborating and open source

 I have seen the need for these things in Slack, face to face contact at
 contributor events, and the feedback gathered last year for WCEU
 contributor orientation tool and the contributor FAQs. In the marketing
 team, we are continuing to try and signpost better to these frequently
 asked areas. We have introduced onboarding sessions and working on video-
 related material to help those new or who are struggling to get started
 after a few weeks of joining. This is where a second direct message to new
 contributors would be of great benefit. Thanks

Ticket URL: <https://meta.trac.wordpress.org/ticket/5289#comment:9>
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