[wp-meta] [Making WordPress.org] #5006: Mark support helpful/reactions

Making WordPress.org noreply at wordpress.org
Tue Feb 4 21:13:28 UTC 2020

#5006: Mark support helpful/reactions
 Reporter:  sukafia  |      Owner:  (none)
     Type:  defect   |     Status:  new
 Priority:  normal   |  Milestone:
Component:  General  |   Keywords:

 I think we can improve the support forum by adding a feature that allows
 users to mark comment as helpful. Quora uses 'upvote' for this and it
 helps people to easily find helpful replies base on users vote.

 I particularly like the Google's support articles approach to this. They
 simply have 'was this useful' with a tiny yes/no button.

 We could add a counter that shows the no of people who found a comment
 helpful. This will encourage people who have similar issues in future to
 try out the suggestions in the comments.

 I know some people may not like the idea since it appears like some sort
 of gamification feature. But let's look at it beyond that, this could also
 be used to track how useful comments (support) in the forums are. We could
 use this for feedback.

 Here's a screenshot of what Google's looks like - http://bit.ly/39c0WJt

 Currently, a user who created a topic can mark the topic as resolved, but
 there's no way for other people who find the support provided helpful to
 indicate they found it useful.

 Also, it's only the person that asked a question that can mark it as
 resolved and some people don't, which sometimes give people the impression
 that the support provided wasn't helpful. But if other users can indicate
 that a support is helpful, it makes that support evergreen, even if the
 topic is not marked as resolved.

 We can come up with a unique catchline for ours.

 It'll also be great to be able to like (react) to comments, this can help
 reduce tension in the forum and spice things up.

 Let me know your thoughts on this. Cheers!

 I am also moving on to suggest this for helphub. The helpful part.

Ticket URL: <https://meta.trac.wordpress.org/ticket/5006>
Making WordPress.org <https://meta.trac.wordpress.org/>
Making WordPress.org

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