[wp-meta] [Making WordPress.org] #5006: Mark support helpful/reactions
Making WordPress.org
noreply at wordpress.org
Tue Feb 4 21:13:28 UTC 2020
#5006: Mark support helpful/reactions
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Reporter: sukafia | Owner: (none)
Type: defect | Status: new
Priority: normal | Milestone:
Component: General | Keywords:
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Hi,
I think we can improve the support forum by adding a feature that allows
users to mark comment as helpful. Quora uses 'upvote' for this and it
helps people to easily find helpful replies base on users vote.
I particularly like the Google's support articles approach to this. They
simply have 'was this useful' with a tiny yes/no button.
We could add a counter that shows the no of people who found a comment
helpful. This will encourage people who have similar issues in future to
try out the suggestions in the comments.
I know some people may not like the idea since it appears like some sort
of gamification feature. But let's look at it beyond that, this could also
be used to track how useful comments (support) in the forums are. We could
use this for feedback.
Here's a screenshot of what Google's looks like - http://bit.ly/39c0WJt
Currently, a user who created a topic can mark the topic as resolved, but
there's no way for other people who find the support provided helpful to
indicate they found it useful.
Also, it's only the person that asked a question that can mark it as
resolved and some people don't, which sometimes give people the impression
that the support provided wasn't helpful. But if other users can indicate
that a support is helpful, it makes that support evergreen, even if the
topic is not marked as resolved.
We can come up with a unique catchline for ours.
It'll also be great to be able to like (react) to comments, this can help
reduce tension in the forum and spice things up.
Let me know your thoughts on this. Cheers!
PS:
I am also moving on to suggest this for helphub. The helpful part.
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Ticket URL: <https://meta.trac.wordpress.org/ticket/5006>
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