[wp-meta] [Making WordPress.org] #4915: Add comment or feedback section to End User Documentation page for low-friction interaction
Making WordPress.org
noreply at wordpress.org
Tue Feb 4 11:47:22 UTC 2020
#4915: Add comment or feedback section to End User Documentation page for low-
friction interaction
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Reporter: bph | Owner: (none)
Type: enhancement | Status: new
Priority: normal | Milestone:
Component: HelpHub | Resolution:
Keywords: needs-design |
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Comment (by milana_cap):
I would have two things at the bottom of every article:
**1. "Was this article helpful?"** (this is specifically about the content
in whole, amount of useful information, existence of all steps etc)
- Yes - does nothing on frontend, it's just for us
- No - opens textarea and maybe multi-select with "I couldn't get the
same result" or something similar
**2. "I found a problem/error"** (this is about one or more specific
errors found in content)
When clicked on we show multi-select of the specific options (
"Screenshots are outdated/incorrect", "Examples are wrong", "There's a
typo" ..) and text area for further explanation.
We could add descriptions for both so it's clear what is used for what.
I also like something like this little widget for linking to forums. We
could perhaps have custom links to specific topics in forums.
[[Image(https://nimbusweb.me/box/attachment/3818316/tbfyskavedournsomtzl/tc5WxuTIUOJBrvLa
/screenshot-confluence.atlassian.com-2020.02.04-12_36_55.png)]]
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Ticket URL: <https://meta.trac.wordpress.org/ticket/4915#comment:20>
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