[wp-meta] [Making WordPress.org] #5539: Create an "Ask a Question About WordPress" page

Making WordPress.org noreply at wordpress.org
Fri Dec 11 08:36:01 UTC 2020

#5539: Create an "Ask a Question About WordPress" page
 Reporter:  carike   |       Owner:  (none)
     Type:  defect   |      Status:  new
 Priority:  normal   |   Milestone:
Component:  General  |  Resolution:
 Keywords:           |

Comment (by carike):

 > So whatever the solution for this problem is, ands it's definitely a
 problem, it would be nice if we keep the human "first" interaction feel.

 I completely agree with keeping as much human interaction as possible.
 That is partially why the flowchart does not really include actual
 troubleshooting steps (although giving users the **option** of doing that
 in an automated fashion does have its advantages, so been thinking about

 The current form of the flow chart is largely due to the fragmented
 platforms we run on .org.
 So, the goal is to get a user to the RIGHT people ASAP. (Which should also
 help reduce volunteer burnout to an extent.)
 Think of it more as a switchboard than a chatbot. :)

Ticket URL: <https://meta.trac.wordpress.org/ticket/5539#comment:4>
Making WordPress.org <https://meta.trac.wordpress.org/>
Making WordPress.org

More information about the wp-meta mailing list