[wp-meta] [Making WordPress.org] #4751: Filtering on support ticket list

Making WordPress.org noreply at wordpress.org
Wed Oct 2 04:03:46 UTC 2019

#4751: Filtering on support ticket list
 Reporter:  nazmulhassann20  |      Owner:  (none)
     Type:  enhancement      |     Status:  new
 Priority:  normal           |  Milestone:
Component:  Support Forums   |   Keywords:
 When we receive tons of tickets per day at that time it is very hard to
 maintain which was remains un-replied. As an example- We received 5
 tickets and we replied 3 today. The next day we received more 4 tickets
 and forget to reply the previous one which was not answered yesterday.
 After 2-3 days, we need to find manually if there is any un-replied

 If there can be a filtering option to check un-replied ticket/thread on
 the top that could be life-saving.

 Also, if I reply 10 tickets a day then if any user replies back to his
 ticket it does not show on the top or there is no way to get the visual
 signal that the user replied back to a ticket. So, if we can bold the
 Ticket Title or show any sign to show that "There is a new reply" then it
 would be great.

Ticket URL: <https://meta.trac.wordpress.org/ticket/4751>
Making WordPress.org <https://meta.trac.wordpress.org/>
Making WordPress.org

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