[wp-meta] [Making WordPress.org] #4751: Filtering on support ticket list

Making WordPress.org noreply at wordpress.org
Sat Nov 9 19:04:36 UTC 2019

#4751: Filtering on support ticket list
 Reporter:  nazmulhassann20  |       Owner:  (none)
     Type:  enhancement      |      Status:  closed
 Priority:  normal           |   Milestone:
Component:  Support Forums   |  Resolution:  wontfix
 Keywords:                   |
Changes (by Clorith):

 * status:  new => closed
 * resolution:   => wontfix


 Hiya, and welcome to trac!

 I'm not sure how viable this is, since everything in the forums is heavily
 cached (there's a ''lot'' of content there), doing conditional displays
 like this for every logged in user would invalidate many of those caches.

 And since these are forums, we try not to include too many ticket-related
 features, as it gives the wrong impression to various users.

 What we recommend is that when making a reply, check the box that says to
 email you of any new replies to the topic. And in the overview list, you
 can see if a topic has been replied to, the second column (with the icon
 of three figurines) indicates how many participants are in that topic, if
 it is just `1`, that means nobody other than the one who wrote the topic
 has left a reply. (to help with this, the support team has also made a
 user-script available for
 /#clearer-plugin-and-theme-support catching unanswered or stale topics])

 With all of the above covered, I'm going to close this ticket as `wontfix`
 (it's the unfriendly term used by trac to mark something as closed and
 unlikely to change), but if there's a situation in the future where this
 turns out to be needed, we can re-open the ticket then.

Ticket URL: <https://meta.trac.wordpress.org/ticket/4751#comment:1>
Making WordPress.org <https://meta.trac.wordpress.org/>
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