[wp-meta] [Making WordPress.org] #4577: Change "Topics with no replies" on Support Forum
Making WordPress.org
noreply at wordpress.org
Wed Jul 3 09:03:00 UTC 2019
#4577: Change "Topics with no replies" on Support Forum
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Reporter: felipeloureirosantos | Owner: (none)
Type: enhancement | Status: new
Priority: normal | Milestone:
Component: Support Forums | Keywords:
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Today some people do not get support on WordPress.org support forums
around the world. They reason is not just because you don't have someone
to answer, but actually because volunteers can't see the topic.
That is something natural considering that users have a social media
dynamic, and they don't really know how the forum works. But still they
just want some help.
I believe we should change it to "Topics with no interactions". It might
be a simple way that will let us into a huge improvement.
Maybe in this case we could set those condition for showing it on this
page:
- Topic is open;
- Topic has no replies **from users besides OP**;
- Topic is set as unresolved.
Here you can see an example from pt-BR support forum. It was around 2
weeks ago.
[[Image(https://i.imgur.com/kPClddO.png)]]
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Ticket URL: <https://meta.trac.wordpress.org/ticket/4577>
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