[wp-meta] [Making WordPress.org] #4577: Change "Topics with no replies" on Support Forum

Making WordPress.org noreply at wordpress.org
Wed Jul 3 09:03:00 UTC 2019


#4577: Change "Topics with no replies" on Support Forum
----------------------------------+--------------------
 Reporter:  felipeloureirosantos  |      Owner:  (none)
     Type:  enhancement           |     Status:  new
 Priority:  normal                |  Milestone:
Component:  Support Forums        |   Keywords:
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 Today some people do not get support on WordPress.org support forums
 around the world. They reason is not just because you don't have someone
 to answer, but actually because volunteers can't see the topic.

 That is something natural considering that users have a social media
 dynamic, and they don't really know how the forum works. But still they
 just want some help.

 I believe we should change it to "Topics with no interactions". It might
 be a simple way that will let us into a huge improvement.

 Maybe in this case we could set those condition for showing it on this
 page:

 - Topic is open;
 - Topic has no replies **from users besides OP**;
 - Topic is set as unresolved.

 Here you can see an example from pt-BR support forum. It was around 2
 weeks ago.

 [[Image(https://i.imgur.com/kPClddO.png)]]

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Ticket URL: <https://meta.trac.wordpress.org/ticket/4577>
Making WordPress.org <https://meta.trac.wordpress.org/>
Making WordPress.org


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