[wp-meta] [Making WordPress.org] #4885: Update forum disabled page to include Forum Password Resets email

Making WordPress.org noreply at wordpress.org
Mon Dec 2 11:28:50 UTC 2019

#4885: Update forum disabled page to include Forum Password Resets email
 Reporter:  jdembowski  |      Owner:  (none)
     Type:  defect      |     Status:  new
 Priority:  normal      |  Milestone:
Component:  General     |   Keywords:
 Can the "Your Account Has Been Disabled" page be updated to inform the
 user to mail "forum-password-resets at wordpress.org" for any communication
 regarding their banned account?

 When a forum user's actions cause them to have their account blocked and
 they log onto the forums after, they are directed to a "Account Disabled"
 page. This sometimes causes them to create a new account just to post to
 the forums a topic like "Why was my account disabled?"

 Which promptly gets their new account banned as well as bypassing a ban
 isn't appropriate. Users are banned for cause.

 Blocked forum accounts cannot create a Slack account so the only way they
 can appeal their ban is to email the forum-password-resets team. That does
 happen but it's very sporadic as I believe the page does not inform the
 user today. Sometimes they email the plugins team incorrectly.

 If the page has that added to it then more blocked users will be able to
 appeal their forum status to the correct people.

Ticket URL: <https://meta.trac.wordpress.org/ticket/4885>
Making WordPress.org <https://meta.trac.wordpress.org/>
Making WordPress.org

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