[wp-meta] [Making WordPress.org] #3712: Identify unresolved topics when the last reply is from a support role

[Making WordPress.org]

#3712: Identify unresolved topics when the last reply is from a support role
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 Reporter:  amboutwe        |      Owner:  (none)
     Type:  enhancement     |     Status:  new
 Priority:  normal          |  Milestone:
Component:  Support Forums  |   Keywords:
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 When a plugin/theme has multiple users with support roles, there is no way
 to know if a colleague was the last reply on a unresolved topic.
 Therefore, each team member must open each unresolved topic to check if it
 needs action.

 Resolved topics have a green check in the topic list and a 'Resolved' flag
 on individual topics so I propose that a similar icon and flag be added to
 highlight topics where the last reply is from a user with support role for
 the plugin/theme. Perhaps 'Pending', 'Awaiting Reply' or something
 similar.

 This will help support teams respond to more topics in the same amount of
 time as they will no longer need to open/scroll through every topic on
 every page.

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Ticket URL: <https://meta.trac.wordpress.org/ticket/3712>
Making WordPress.org <https://meta.trac.wordpress.org/>
Making WordPress.org