[wp-meta] [Making WordPress.org] #3383: https://downloads.wordpress.org is not working
Making WordPress.org
noreply at wordpress.org
Wed Jan 17 01:32:21 UTC 2018
#3383: https://downloads.wordpress.org is not working
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Reporter: evs38 | Owner:
Type: defect | Status: new
Priority: high | Milestone:
Component: SSL | Resolution:
Keywords: |
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Changes (by dd32):
* component: General => SSL
Comment:
Hey @evs38 and welcome to Trac.
Would you be able to provide some extra information about your hosting
platform?
Specifically, the PHP version, cURL version, and OpenSSL version as
reported by your host? (You can get that from most host control panels, or
through a plugin such as https://wordpress.org/plugins/health-check/)
The cURL Errors appear to indicate that your server is having difficulties
communicating with WordPress.org, that could be caused by software or
network issues, but it's more likely network issues I believe.
Do you have Shell (SSH) access to the host? or just WordPress?
If you have shell access, the output of the following commands would be
helpful to us to diagnose the issues.
- `traceroute wordpress.org`, `traceroute api.wordpress.org`, `traceroute
downloads.wordpress.org`
- `curl -vv https://downloads.wordpress.org`, `curl -vv
api.wordpress.org`, `curl -vv https://downloads.wordpress.org`
- `tcptraceroute wordpress.org 443`, `tcptraceroute api.wordpress.org
443`, `tcptraceroute downloads.wordpress.org 443` (You may not have this
installed on the server, or it may require privledges you do not have)
If you don't have Shell access, you can provide your host with this Trac
ticket and they should be able to provide us with the details. It's likely
that this is affecting multiple customers of theirs, so it'll be in their
interest to help get it sorted out.
--
Ticket URL: <https://meta.trac.wordpress.org/ticket/3383#comment:1>
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