[wp-meta] [Making WordPress.org] #3383: https://downloads.wordpress.org is not working

Making WordPress.org noreply at wordpress.org
Wed Jan 17 01:32:21 UTC 2018


#3383: https://downloads.wordpress.org is not working
--------------------+------------------
 Reporter:  evs38   |       Owner:
     Type:  defect  |      Status:  new
 Priority:  high    |   Milestone:
Component:  SSL     |  Resolution:
 Keywords:          |
--------------------+------------------
Changes (by dd32):

 * component:  General => SSL


Comment:

 Hey @evs38 and welcome to Trac.

 Would you be able to provide some extra information about your hosting
 platform?
 Specifically, the PHP version, cURL version, and OpenSSL version as
 reported by your host? (You can get that from most host control panels, or
 through a plugin such as https://wordpress.org/plugins/health-check/)

 The cURL Errors appear to indicate that your server is having difficulties
 communicating with WordPress.org, that could be caused by software or
 network issues, but it's more likely network issues I believe.

 Do you have Shell (SSH) access to the host? or just WordPress?

 If you have shell access, the output of the following commands would be
 helpful to us to diagnose the issues.
  - `traceroute wordpress.org`, `traceroute api.wordpress.org`, `traceroute
 downloads.wordpress.org`
  - `curl -vv https://downloads.wordpress.org`, `curl -vv
 api.wordpress.org`, `curl -vv https://downloads.wordpress.org`
  - `tcptraceroute wordpress.org 443`, `tcptraceroute api.wordpress.org
 443`, `tcptraceroute downloads.wordpress.org 443` (You may not have this
 installed on the server, or it may require privledges you do not have)

 If you don't have Shell access, you can provide your host with this Trac
 ticket and they should be able to provide us with the details. It's likely
 that this is affecting multiple customers of theirs, so it'll be in their
 interest to help get it sorted out.

--
Ticket URL: <https://meta.trac.wordpress.org/ticket/3383#comment:1>
Making WordPress.org <https://meta.trac.wordpress.org/>
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