[wp-meta] [Making WordPress.org] #3455: Add New Onboarding/Concierge Team

[Making WordPress.org]

#3455: Add New Onboarding/Concierge Team
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 Reporter:  danieltj  |       Owner:
     Type:  task      |      Status:  reopened
 Priority:  normal    |   Milestone:
Component:  General   |  Resolution:
 Keywords:            |
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Comment (by xkon):

 Having a completely different `team` for just Welcoming and giving tips
 and pointers to new people wouldn't make much of a difference and could
 make things even more complicated as yes a 'welcome' team per say would be
 overstepping everywhere.

 The idea as I see it comes down to having 1 extra slack chat room that
 doesn't have rules on asking questions ( I mean no offense but for example
 `WordPress core development. NOT for support or general chatting.` I mean
 for a chat exactly the opposite of this ), for example everybody that
 joined slack could go on #welcome, or #general-help ( you can name it
 whatever ) and that could be a free-for-any-question-24/7 chat used by the
 `welcome people` who basically are all of us who don't mind being
 bombarded with questions all the time :D .

 You'll tell me now that all of this already happens in all chat rooms and
 yes it does with 1 difference, usually in all existing team channels
 you'll see a question and then a link to a HandBook maybe? The problem is
 that HandBooks are sometimes difficult for some people to understand no
 matter how clean & correct they are. So they just need a `live-chat` with
 somebody to have feedback and to help them step by step or give some
 pointers instead of reading a doc posted online. Let's say pretty much
 like a live-chat Support Team would do?

 Think of it like the new-contributors chat on #core but daily 24/7 for all
 questions and all aspects of wp.org on contributing.

 As I see it this way:

 1] There's always a chat full of new people that usually have the same
 questions.
 2] The `team chatrooms` will be even more clean from random questions here
 and there so they can focus more on contributing and dealing with bugs /
 fixes.
 3] People will feel like the `whole community` from all teams are
 welcoming them aboard not only #core or #forums or #design individually.

 If you say that IRC was made to facilitate this kind of 'chat' then not
 many people use IRC these days anymore, maybe it's time to bring a
 `chatty` chatroom on slack so people can just ask anything anytime.

 I might be going off from the original proposal but a `Welcoming` person
 does only 1 thing, says welcome and gives directions, nothing else.
 There's no need for a team, or for an extra p2 or for an extra forum or
 anything imho. Just a simple chat for live interaction & feedback.

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Ticket URL: <https://meta.trac.wordpress.org/ticket/3455#comment:16>
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