[wp-meta] [Making WordPress.org] #2337: Solving the problem of support questions in product reviews

[Making WordPress.org]

#2337: Solving the problem of support questions in product reviews
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 Reporter:  engelen            |       Owner:
     Type:  enhancement        |      Status:  closed
 Priority:  low                |   Milestone:
Component:  Support Forums     |  Resolution:  wontfix
 Keywords:  reporter-feedback  |
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Changes (by Otto42):

 * status:  new => closed
 * resolution:   => wontfix


Comment:

 Reviews are inherently opinions of their authors. They are free to leave
 what reviews they like. The reply you leave to a review is more important
 than the review itself, or even the rating. This isn't ebay, and you do
 not need a perfect 5 star rating. People see ratings, but they actually do
 read reviews and the replies you leave to them. Learn to reply to reviews
 in a professional manner and you will have much fewer issues from negative
 reviews than you think.

 The problem is not the negative reviews, the problem is your view towards
 them.

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Ticket URL: <https://meta.trac.wordpress.org/ticket/2337#comment:9>
Making WordPress.org <https://meta.trac.wordpress.org/>
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