[wp-meta] [Making WordPress.org] #3259: Gmail adds different emails from contact forms in the same thread

Making WordPress.org noreply at wordpress.org
Wed Nov 8 21:09:00 UTC 2017

#3259: Gmail adds different emails from contact forms in the same thread
 Reporter:  casiepa                  |      Owner:
     Type:  defect                   |     Status:  new
 Priority:  normal                   |  Milestone:
Component:  WordCamp Site & Plugins  |   Keywords:
 When creating a contact form on a wordcamp site and forwarding the form
 content to a gmail address, gmail is grouping different forms together in
 the same thread, making it difficult to work on the inbox. All emails have
 the same subject ( [aH6FlOBO] WordCamp Contact Request ) except for the
 unique ID in between the brackets.

 Looking around for explanations, the best one I found was :

 Gmail joins messages into conversations based entirely and only on the
 subject content.
 It sometimes does not join messages together if there are time gaps
 between them.

 It never joins messages together in a conversation if the subject line is
 different except when the subject begins with a phrase within square
 Gmail ignores the square bracketed part to assist in the handling of
 messages from Google groups.

 So as the unique ID between the brackets is skipped, the subject is the
 same and multiple email are going together in the same thread in gmail.

Ticket URL: <https://meta.trac.wordpress.org/ticket/3259>
Making WordPress.org <https://meta.trac.wordpress.org/>
Making WordPress.org

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