[wp-meta] [Making WordPress.org] #3254: Support Question Template
Making WordPress.org
noreply at wordpress.org
Tue Nov 7 21:11:57 UTC 2017
#3254: Support Question Template
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Reporter: brothman01 | Owner:
Type: enhancement | Status: new
Priority: normal | Milestone: Plugin Directory v3.0
Component: Support Forums | Keywords:
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Recently Evan Herman and I were at a contributors day answering support
questions on the forum and we were talking about how annoying some
questions were because they are unclear and force the responder to guess
what the question was in addition to answering it. We came up with a very
simple solution:
There should be a template (I've seen this in other support tickets but
not other forums):
[Question in one or two sentences]
[Other relevant details]
[link to site]
[What you tried]
[What result you want]
This template would just be default text that shows in the question box so
that the user can choose to stick to the template or not. This would
allow questions on the forums to be asked and answered a lot more
efficiently.
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Ticket URL: <https://meta.trac.wordpress.org/ticket/3254>
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