[wp-meta] [Making WordPress.org] #2361: Plugin Update: It is harder to find the support direct link on load

Making WordPress.org noreply at wordpress.org
Fri Jan 6 19:45:45 UTC 2017

#2361: Plugin Update: It is harder to find the support direct link on load
 Reporter:  lukecavanagh      |       Owner:
     Type:  enhancement       |      Status:  new
 Priority:  normal            |   Milestone:
Component:  Plugin Directory  |  Resolution:
 Keywords:  needs-patch       |

Comment (by Ipstenu):

 As I mentioned in Slack, a CTA would detract from and devalue the OTHER
 parts of the plugin page. The page is not there to just get 1:1 support on
 a plugin but to provide the necessary and needful information as to the
 use of the plugin.

 One of the biggest issues with support in plugins is users asking for
 support before actually researching and reading the information provided.
 This leads to many duplicate topics, puts extra burden on developers, and
 can cause bad experiences with both the plugin and WP when questions
 aren't answered because people have to spend time with the 'Did you read
 the FAQs?'

 Since we encourage developers to write _good_ readmes and FAQs, it's
 harmful to them to not assist in _educating_ the users as to both the
 specific plugin *and* the presentation of information of all plugins
 hosted on wordpress.org.

 With a scroll down to find support, people will actually be encouraged
 subliminally to read. Heatmap studies have shown that well formatted
 content catches the eye (as a call to action). This means a FAQ that
 cleverly lists the biggest issue first on the list will have a greater
 chance of being _seen_ by someone looking for support and reduce needless
 support traffic. Everyone wins.

 And if someone doesn't see the FAQ, they'll still see "Aha! Leave a
 support request!"

 (Also not everyone supports their plugins on .org, nor are they required
 to, so it puts extra work on them.)

Ticket URL: <https://meta.trac.wordpress.org/ticket/2361#comment:1>
Making WordPress.org <https://meta.trac.wordpress.org/>
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