[wp-meta] [Making WordPress.org] #2361: Plugin Update: It is harder to find the support direct link on load
Making WordPress.org
noreply at wordpress.org
Fri Jan 6 19:45:45 UTC 2017
#2361: Plugin Update: It is harder to find the support direct link on load
------------------------------+------------------
Reporter: lukecavanagh | Owner:
Type: enhancement | Status: new
Priority: normal | Milestone:
Component: Plugin Directory | Resolution:
Keywords: needs-patch |
------------------------------+------------------
Comment (by Ipstenu):
As I mentioned in Slack, a CTA would detract from and devalue the OTHER
parts of the plugin page. The page is not there to just get 1:1 support on
a plugin but to provide the necessary and needful information as to the
use of the plugin.
One of the biggest issues with support in plugins is users asking for
support before actually researching and reading the information provided.
This leads to many duplicate topics, puts extra burden on developers, and
can cause bad experiences with both the plugin and WP when questions
aren't answered because people have to spend time with the 'Did you read
the FAQs?'
Since we encourage developers to write _good_ readmes and FAQs, it's
harmful to them to not assist in _educating_ the users as to both the
specific plugin *and* the presentation of information of all plugins
hosted on wordpress.org.
With a scroll down to find support, people will actually be encouraged
subliminally to read. Heatmap studies have shown that well formatted
content catches the eye (as a call to action). This means a FAQ that
cleverly lists the biggest issue first on the list will have a greater
chance of being _seen_ by someone looking for support and reduce needless
support traffic. Everyone wins.
And if someone doesn't see the FAQ, they'll still see "Aha! Leave a
support request!"
(Also not everyone supports their plugins on .org, nor are they required
to, so it puts extra work on them.)
--
Ticket URL: <https://meta.trac.wordpress.org/ticket/2361#comment:1>
Making WordPress.org <https://meta.trac.wordpress.org/>
Making WordPress.org
More information about the wp-meta
mailing list