[wp-meta] [Making WordPress.org] #2966: Support Forums: Moderation notice is not always displayed when it should

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Thu Aug 10 09:27:43 UTC 2017

#2966: Support Forums: Moderation notice is not always displayed when it should
 Reporter:  SergeyBiryukov  |       Owner:
     Type:  defect          |      Status:  new
 Priority:  normal          |   Milestone:
Component:  Support Forums  |  Resolution:
 Keywords:  has-patch       |

Comment (by SergeyBiryukov):

 [attachment:2966.patch] was
 [https://wordpress.slack.com/archives/C02RQC6RW/p1501787477753831 approved
 in a chat] with @clorith.

 Some considerations:
 * This part of the [https://wordpress.org/support/guidelines/#being-mod-
 watched-or-banned forum guidelines] is not entirely accurate at the
 moment: "The following message will appear if posts are caught as
 potential spam, or if an account has been flagged to require
 * If a post is caught by Akismet, users tend to submit it over and over
 again because they think the submission has failed for some reason, and
 this only makes things worse and adds more work for moderators. Avoiding
 that was the main goal for the notice, but it cannot be achieved if the
 notice is not displayed.
 * Of course, we don't want to give spammers any insight into the
 moderation workflow. However, for a spammer it's pretty obvious that if
 the post immediately disappears (as it currently does), it has triggered
 some filter. I don't think the notice makes any difference for them, it
 does for a regular user though.
 * If the user is blocked, they only see a generic message with no call to
 action or timeframe: `This post has been held for moderation by our
 automated system.` -- that part doesn't change. However, I'm not sure if
 it's helpful at all, as users are generally blocked with the offending
 posts removed at the same time, so they would never see the message.

Ticket URL: <https://meta.trac.wordpress.org/ticket/2966#comment:2>
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