[wp-meta] [Making WordPress.org] #1612: Support tickets list (RSS & API)

Making WordPress.org noreply at wordpress.org
Mon Feb 29 20:18:46 UTC 2016


#1612: Support tickets list (RSS & API)
------------------------------+-----------------
 Reporter:  finnj             |      Owner:
     Type:  enhancement       |     Status:  new
 Priority:  normal            |  Milestone:
Component:  Plugin Directory  |   Keywords:
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 Today it is not possible to show a list of the last N tickets from a
 plugin (at least not to my knowledge).

 Suggest to implement:
 RSS feed:
 - Topic (Posts, last activity)
 - Original ticket text/last reply

 API:
 Possibility to get all support tickets and replies.

 Why:
 Many plugin developers have their own site with documentation and other
 information. Some have their own ticketing system, but a lot is using the
 wordpress.org support forum.
 It should be possible to display a list of tickets like the one shown on
 the plugins support tab.

 With a API interface, it would be possible to import tickets, for local
 search on own site.

 Today the RSS feed provided on the bottom of the support tab (ex:
 [https://wordpress.org/support/rss/plugin/frontier-post]), only shows
 single comments - Without reference to the ticket not really useful.

 There are plugins that displays info from the plugin directory, but the
 support tickets are missing - example of plugin:
 https://wordpress.org/plugins/wp-plugin-info-card/

--
Ticket URL: <https://meta.trac.wordpress.org/ticket/1612>
Making WordPress.org <https://meta.trac.wordpress.org/>
Making WordPress.org


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