[wp-meta] [Making WordPress.org] #1520: Add more granular notifications for SupportFlow tickets (was: SupportFlow Replies on Make.WordPress.org/Training sending to wrong address Part 2)

[Making WordPress.org]

#1520: Add more granular notifications for SupportFlow tickets
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  Reporter:  meaganhanes  |      Owner:  iandunn
      Type:  enhancement  |     Status:  accepted
  Priority:  low          |  Component:  make.wordpress.org / P2
Resolution:               |   Keywords:
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Changes (by iandunn):

 * priority:  high => low
 * type:  defect => enhancement


Comment:

 So you got an email notification when Meagan responded to
 [https://make.wordpress.org/training/wp-
 admin/post.php?post=5708&action=edit 5708], even though you're not on the
 CC list for that ticket? That sounds like what I suspected; you're getting
 notifications whenever a "customer" / contributor, or another "agent" /
 admin creates or replies to a ticket, but not when you reply.

 That's consistent with the expected behavior, and it'll stop if you
 disable the notifications under Preferences. So, there isn't a bug here,
 but it'd probably be good to think about improving the way notifications
 work at some point, so that you don't have to get notifications of replies
 to existing tickets by other agents if you don't want them. Most agents
 will probably only want notifications of new tickets, plus notifications
 of replies to tickets they "own", and then ignore existing tickets they
 don't own.

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Ticket URL: <https://meta.trac.wordpress.org/ticket/1520#comment:6>
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