[wp-meta] [Making WordPress.org] #1343: Ability to put support topics on a quasy-resolved "awaiting reply" status

[Making WordPress.org]

#1343: Ability to put support topics on a quasy-resolved "awaiting reply" status
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Reporter:  maratbn      |      Owner:
    Type:  enhancement  |     Status:  new
Priority:  normal       |  Component:  General
Keywords:               |
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 Some users post their problems to the plugin support page, but do not
 reply to questions from plugin authors.  This way their support topic
 remains "unresolved" with no way to really "resolve" it.

 Like a while ago some person posted this topic here, I asked them for more
 information, but they did not reply for around a month now:

 https://wordpress.org/support/topic/get-black-screen-when-clicking-
 settings?replies=2

 Such "unresolved" topics can make it look as if the plugin author is not
 responding to support questions.

 The current classifications for support topics are "not resolved",
 "resolved", and "not a support question".

 I think there needs to be yet another category, such as "awaiting user
 reply", and topics categorized in such way should not count as
 "unresolved".

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Ticket URL: <https://meta.trac.wordpress.org/ticket/1343>
Making WordPress.org <https://meta.trac.wordpress.org/>
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