[wp-meta] [Making WordPress.org] #1209: Reduce support questions being asked in Slack by adding a Featured box suggesting support options

[Making WordPress.org]

#1209: Reduce support questions being asked in Slack by adding a Featured box
suggesting support options
------------------------+-------------------
Reporter:  Varantain    |      Owner:
    Type:  enhancement  |     Status:  new
Priority:  normal       |  Component:  Slack
Keywords:               |
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 We've been getting a number of support questions in the various Slack
 channels. There's a possibility that people are mistaking Slack for a
 support channel, since the only mention of its purpose is hidden in the
 middle of the [https://make.wordpress.org/chat/ signup page]:
  The #wordpress support IRC channel will continue on. Slack will be used
 for contributing to the WordPress project, be it code, design,
 documentation, etc.
 There's also a header titled '''I need help''', which might add to our
 users' confusion.

 I'd suggest adding a box of text, just below the WordPress and Slack
 logos, with our various support options. I've drafted a piece of text that
 could be used for this purpose:
  '''Looking for help?'''
  The Slack team is for the various contributors to the WordPress community
 (coders, designers, documentation writers, support volunteers, and meetup
 event organizers) to discuss how they'll be able to make WordPress better.
  Your first stop should always be our [http://codex.wordpress.org/
 documentation], where you’ll find information on everything from
 installing WordPress for the first time to creating your own themes and
 plugins. If you still have questions to ask, try our
 [https://wordpress.org/support/ support forums], or the
 [https://codex.wordpress.org/WordPress_IRC_Live_Help #wordpress IRC
 channel] on [irc://irc.freenode.net/wordpress irc.freenode.net].

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Ticket URL: <https://meta.trac.wordpress.org/ticket/1209>
Making WordPress.org <https://meta.trac.wordpress.org/>
Making WordPress.org